Need to make a free return?
You’ve ordered from us, but you’re not 100% satisfied with the product or you’ve received a damaged item? No problem.
We make returns easy
In the effort to make returns an eco-friendlier process, we have discontinued the use of paper return receipts. The following link will take you to our returns portal, where you can process your free return online using your order number and email.
The Returns Portal
Our return policy
You can return unwanted items within 30 days. As soon as we receive your return, we will send you an email confirming that we have received it. After reviewing the return, we will issue a refund based on the payment method you selected. The processing and refund can take up to 7 days. See our cancellation policy for more information.
Items that cannot be returned
Please make sure that all returned items are in their original condition and are sent back to us in their original packaging, including the label. Of course, it’s okay to try on an item as you would in a store, but please don’t wear items you are returning.
Free returns from abroad
You can also register free returns from abroad in our returns portal.
E-mail us: firstname.lastname@example.org